Shipping Policy

2. Order Processing

Once your order is placed and payment has been confirmed, your order will be sent for processing. Processing times may vary during busy periods, product launches, promotional events, weekends, public holidays or periods of high order volume.

Order processing time is separate from delivery time. Where an estimated processing or dispatch window is shown on a product page, at checkout, in the order confirmation or in a customer update, that estimate applies to the relevant order. Business days exclude weekends and public holidays in the relevant processing location.

3. Fulfilment Partners

CopperTheory orders may be stored, picked, packed and dispatched by our selected third-party logistics partner, warehouse or fulfilment provider.

The fulfilment location, carrier, tracking number and delivery route may vary depending on stock location, order size, shipping method and destination.

CopperTheory uses multiple fulfilment locations. Most international orders, including many United States orders, are dispatched from Hong Kong through YunExpress and may be transferred to a local last-mile carrier. Some Australian orders are dispatched domestically from Melbourne. The fulfilment location used depends on inventory availability, delivery destination and shipping method.

4. Shipping Locations

CopperTheory offers worldwide shipping to many countries and regions, subject to product availability, carrier coverage, local restrictions and the shipping methods available at checkout. The United States is our primary customer market.

Enter the complete delivery address at checkout to see the methods and charges available for that order. If no shipping method appears, we may be unable to deliver the selected products to that address, or CopperTheory support may contact you after reviewing the order.

5. Delivery Estimates

Estimated delivery times are provided as a guide only. Delivery timeframes may vary due to fulfilment processing, carrier delays, customs processing, public holidays, peak periods, weather events, local disruptions or circumstances outside our control.

CopperTheory does not guarantee an exact delivery date unless an express delivery commitment is stated for your order. If we become aware of a material delay, we may contact you with an update and an available solution.

6. Shipping Costs

Shipping costs are calculated at checkout based on the delivery location, order size, order weight, shipping method and available carrier options. The shipping amount shown in the checkout total is the charge that applies to that order unless a later correction is required because information supplied at checkout was inaccurate.

Any free-shipping offer is subject to its stated conditions, exclusions, minimum order value, product eligibility and destination restrictions. Free shipping applies only when the checkout confirms that the order qualifies.

7. Tracking Information

Once your order has been dispatched, tracking details may be sent to the email address or phone number provided at checkout.

Please allow time for tracking updates to appear, as courier scans may not update immediately after dispatch or may update only once the parcel reaches the next scanning point.

8. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout. Please check your name, street address, unit number, suburb, postcode, country, phone number and email before placing your order.

Contact CopperTheory as soon as possible if you notice an address error. We will try to help, but changes cannot be guaranteed after processing or dispatch. If a parcel is returned or must be resent because the address supplied by the customer was incorrect or incomplete, reasonable additional shipping costs may apply. This does not limit rights that cannot be excluded under applicable consumer law.

9. Authority to Leave

Some carriers may leave parcels unattended, at a safe place, building reception, concierge, parcel locker, collection point or local post office depending on the delivery method and carrier process.

If a parcel is left at a delivery location, customers should collect and secure it promptly. Carrier safe-drop, signature and proof-of-delivery processes may apply. Contact us promptly if tracking shows delivery but the parcel cannot be located.

10. Delivery Issues

If your parcel is delayed, marked as delivered but not received, returned to sender, or appears to have a tracking issue, please contact CopperTheory support with your order number and tracking number.

We will review the shipment details and, where appropriate, raise an enquiry with the fulfilment or delivery provider. We may ask you to check the delivery address, safe places, building reception, parcel lockers, collection points, neighbours or other people at the address. The available resolution will depend on the tracking evidence, proof of delivery, address information, delivery instructions and the circumstances of the shipment.

11. Lost Parcels

If a parcel appears to be lost in transit, CopperTheory will review the tracking information and may investigate the issue with our fulfilment partner, courier or delivery provider.

We may request additional information, including confirmation of the delivery address, tracking details and whether anyone else at the address accepted the parcel. If the order cannot be supplied within the agreed timeframe or, where no timeframe was agreed, within a reasonable time, we will provide an appropriate solution in accordance with the circumstances and applicable consumer law. This may include replacement, reshipment, cancellation or refund.

12. Returned Parcels

If a parcel is returned to CopperTheory or our fulfilment partner due to an incorrect address, failed delivery, refusal of delivery or non-collection, we may contact you to arrange reshipment or another suitable solution where appropriate.

Reasonable additional shipping fees may apply where reshipment is required because of an incorrect or incomplete customer-supplied address, refusal of delivery or non-collection. We will not apply a customer-caused reshipment charge where the return resulted from an error by CopperTheory, our fulfilment provider or the carrier. Applicable consumer-law rights remain unaffected.

13. Split Shipments

Some orders may be shipped in multiple parcels depending on stock availability, fulfilment location, product size or carrier requirements.

If your order is split, you may receive more than one tracking number and parcels may arrive on different days.

14. Order Changes

If you need to change your shipping address or order details, please contact CopperTheory support as soon as possible.

We may not be able to make changes once an order has been processed, packed, dispatched or sent to our fulfilment partner. If the parcel has already entered the carrier network, any redirection request may need to be made with the carrier and may not be available.