CopperTheory support
Contact CopperTheory
Need help with an order, shipping, returns, or a CopperTheory GHK-Cu skincare and hair care routine? Send us a message and our support team will help.
Seeking something fast?
For the quickest help, choose the most relevant page below before submitting a message.
Send us a message
Include your order number if your message is about an order, delivery, return or refund.
Contact details
The best way to reach CopperTheory is through this contact form or by replying to your order email.
Email support
info@shopcoppertheory.comOrder tracking
Track your CopperTheory orderProduct support
Ask us about CopperTheory skincare, hair care and GHK-Cu routines.
Before you send
To help us respond faster, include your order number, email used at checkout, and a clear description of the issue.
Shipping & tracking
For delivery updates, use the Track Your Order page first. Tracking can take 24–72 hours to update after dispatch.
Returns & refunds
Read our Returns & Refunds Policy before sending a request so we can help with the correct next step.
Routine help
Need help choosing a CopperTheory product or routine? Tell us your goal and the products you are considering.
Contact CopperTheory FAQ
Helpful answers before you contact our support team.
How do I contact CopperTheory?
You can contact CopperTheory using the contact form on this page or by replying to your order confirmation email.
What should I include in my message?
Include your order number, the email used at checkout, and a clear description of what you need help with.
Where can I track my order?
You can track your order on the Track Your Order page using the details provided in your CopperTheory order emails.
Can I ask about skincare or hair care routines?
Yes. You can ask us product and routine questions about CopperTheory skincare, hair care, scalp care and GHK-Cu product routines.
How do I ask about returns or refunds?
Read the Returns & Refunds Policy first, then contact us with your order number and details about your request.