Terms & Conditions
Please read these Terms & Conditions carefully before using the CopperTheory website or purchasing our skincare, hair care and scalp care products. By browsing our website or placing an order, you agree to the terms below.
1. Overview
These Terms & Conditions apply to your use of the CopperTheory website, online store, customer support channels, product information, checkout, orders, promotions, shipping, returns and related services. References to “CopperTheory”, “we”, “us” and “our” mean the CopperTheory store. References to “you” and “your” mean the customer, visitor or user of our website.
2. Website Use
By accessing or using our website, you agree to use it only for lawful purposes and in a way that does not damage, interrupt, misuse or interfere with the website, checkout, customer accounts, security systems or other customers’ shopping experience.
3. Products & Information
CopperTheory provides cosmetic skincare, hair care and scalp care products. Product descriptions, images, ingredient information, routine guidance, blog content and educational information are provided for general guidance only and may be updated from time to time.
4. Cosmetic Use Only
CopperTheory products are cosmetic products only. They are not medical products and are not intended to diagnose, treat, cure or prevent any disease, condition, hair loss condition, skin condition or medical concern. Individual results may vary.
5. Product Suitability
You are responsible for reviewing product information, directions, ingredient lists and suitability before use. If you have sensitive skin, allergies, scalp concerns, a medical condition, are pregnant, breastfeeding or unsure whether a product is suitable, seek professional advice before use.
6. Patch Testing
We recommend patch testing new skincare, hair care and scalp care products before full use. Stop using a product if irritation, discomfort or an unexpected reaction occurs. Product results, texture, scent and experience may vary between customers.
7. Orders
All orders placed through CopperTheory are subject to product availability, payment approval, checkout completion and confirmation of order details. We may contact you if there is an issue with your order, payment, address, stock availability or product selection.
8. Order Acceptance
Receiving an order confirmation does not guarantee final acceptance of your order. We reserve the right to cancel, refuse or amend an order where there is incorrect pricing, stock unavailability, suspected fraud, payment issues, incorrect customer details or other reasonable operational concerns.
9. Pricing & Currency
Product prices are displayed on our website and may change without notice. Pricing, currency, taxes, duties, shipping rates and discounts may vary depending on your location, checkout settings, promotions and available shipping options.
10. Payments
Payments are processed through Shopify checkout and available third-party payment providers. By placing an order, you confirm that the payment details provided are valid and that you are authorised to use the selected payment method.
11. Promotions & Discount Codes
Discount codes, bundles, gifts, promotional pricing and limited-time offers may be subject to conditions, exclusions, minimum spend requirements, expiry dates or stock availability. Promotions cannot be combined unless stated otherwise.
12. Shipping & Fulfilment
CopperTheory orders may be processed, packed and dispatched by us or by selected third-party logistics partners, warehouses, couriers and delivery providers. Delivery estimates are a guide only and may vary due to fulfilment times, courier networks, customs, public holidays, peak periods or circumstances outside our control.
13. Address Accuracy
Customers are responsible for entering complete and accurate shipping details at checkout. CopperTheory and its fulfilment partners are not responsible for delays, failed deliveries, returned parcels or lost parcels caused by incorrect, incomplete or outdated address information.
14. International Orders
International orders may be subject to customs checks, duties, taxes, import fees, local handling charges or delivery restrictions depending on the destination country. These charges and requirements are the customer’s responsibility unless stated otherwise at checkout.
15. Returns & Refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy. Change-of-mind returns may only be accepted where products are unopened, unused, undamaged and in their original packaging, unless applicable consumer law requires otherwise.
16. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact CopperTheory support with your order number, photos and a clear description of the issue. We may assess the product, packaging, tracking information and order details before offering a remedy.
17. Chargebacks & Payment Disputes
If there is an issue with your order, delivery or return, please contact CopperTheory support first so we can assist. If a chargeback or payment dispute is opened, we may provide order records, tracking information, delivery evidence, communication history and policy details to the payment provider.
18. Customer Accounts
If customer accounts are available, you are responsible for keeping your account information, password and login details secure. You should contact us promptly if you believe your account has been accessed without permission.
19. Reviews & User Content
If you submit reviews, photos, comments, testimonials or other content to CopperTheory, you confirm that the content is accurate, lawful and does not infringe the rights of others. We may use, display or moderate user-submitted content where permitted by law.
20. Intellectual Property
All CopperTheory website content, including text, images, product names, logos, graphics, packaging designs, photography, page layouts, videos, icons and branding elements, is owned by CopperTheory or used with permission. You may not copy, reproduce, distribute or use our content without written approval.
21. Website Accuracy
We aim to keep our website accurate and up to date, but errors may occur. We do not guarantee that all product descriptions, images, stock levels, prices, delivery estimates, blog content or website information will always be complete, current or error-free.
22. Third-Party Links & Services
Our website may include links to third-party websites, apps, payment providers, delivery providers, social platforms, analytics tools or marketing services. We are not responsible for third-party websites, services, policies, content or actions.
23. Privacy
Your privacy is important to CopperTheory. Personal information collected through our website, checkout, customer support channels, marketing forms and fulfilment process is handled in accordance with our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, store and protect customer information.
24. Limitation of Liability
To the maximum extent permitted by law, CopperTheory is not liable for indirect, incidental, special or consequential loss arising from your use of our website, products, checkout, shipping, support services or content. Nothing in these Terms & Conditions limits rights, guarantees or remedies that cannot be excluded under applicable consumer law.
25. Changes to These Terms
CopperTheory may update these Terms & Conditions from time to time. Any changes will be published on this page with an updated date. Continued use of our website or placing an order after changes are published means you accept the updated Terms & Conditions.
Helpful CopperTheory Links
Questions about these terms?
Contact CopperTheory support if you need help with an order, product question, shipping enquiry, return request or policy clarification.
Email: info@shopcoppertheory.com
