Terms & Conditions
Please read these Terms & Conditions carefully before using the CopperTheory website or purchasing our skincare, haircare and scalp care products. By browsing our website, creating an account, contacting us or placing an order, you agree to the terms below.
Terms & Conditions Contents
1. Overview
These Terms & Conditions apply to your use of the CopperTheory website, online store, customer support channels, product information, checkout, orders, promotions, shipping, returns and related services.
References to “CopperTheory”, “we”, “us” and “our” mean the CopperTheory online store and brand. References to “you” and “your” mean the customer, visitor, account holder or user of our website.
These Terms & Conditions should be read together with our Shipping Policy, Returns & Refunds Policy, Privacy Policy and any other policies displayed on our website.
2. Website Use
By accessing or using our website, you agree to use it only for lawful purposes and in a way that does not damage, interrupt, misuse or interfere with the website, checkout, customer accounts, security systems or other customers’ shopping experience.
You must not attempt to gain unauthorised access to our website, customer accounts, systems, servers, payment systems, data, checkout or connected services.
3. Account Information
If customer accounts are available, you are responsible for keeping your account details, password, login details and contact information secure and accurate.
You should contact us promptly if you believe your account has been accessed without permission.
4. Products & Information
CopperTheory provides cosmetic skincare, haircare and scalp care products. Product descriptions, images, ingredient information, routine guidance, blog content and educational information are provided for general guidance only and may be updated from time to time.
Product packaging, textures, colours, images, ingredient lists and descriptions may vary slightly due to manufacturing updates, formula improvements, photography, screen settings or product changes.
5. Cosmetic Use Only
CopperTheory products are cosmetic products only. They are not medical products and are not intended to diagnose, treat, cure or prevent any disease, condition, hair loss condition, skin condition or medical concern.
Any skincare, haircare or scalp care information on our website is general cosmetic education and should not replace medical advice.
6. Product Suitability
You are responsible for reviewing product information, directions, ingredient lists and suitability before use.
If you have sensitive skin, allergies, scalp concerns, a medical condition, are pregnant, breastfeeding or unsure whether a product is suitable, seek professional advice before use.
7. Patch Testing
We recommend patch testing new skincare, haircare and scalp care products before full use.
Stop using a product if irritation, discomfort or an unexpected reaction occurs. Product results, texture, scent and experience may vary between customers.
8. Orders
All orders placed through CopperTheory are subject to product availability, payment approval, checkout completion and confirmation of order details.
We may contact you if there is an issue with your order, payment, address, stock availability, fraud review, product selection or fulfilment.
9. Order Acceptance
Receiving an order confirmation does not guarantee final acceptance of your order.
We reserve the right to cancel, refuse, refund or amend an order where there is incorrect pricing, stock unavailability, suspected fraud, payment issues, incorrect customer details, shipping restrictions or other reasonable operational concerns.
10. Pricing & Currency
Product prices are displayed on our website and may change without notice. Pricing, currency, taxes, duties, shipping rates and discounts may vary depending on your location, checkout settings, promotions and available shipping options.
If a pricing or website error occurs, we may cancel, refund or contact you before fulfilling the order.
11. Payments
Payments are processed through Shopify checkout and available third-party payment providers. By placing an order, you confirm that the payment details provided are valid and that you are authorised to use the selected payment method.
CopperTheory does not store full payment card numbers on our website.
12. Promotions & Discount Codes
Discount codes, bundles, gifts, promotional pricing and limited-time offers may be subject to conditions, exclusions, minimum spend requirements, expiry dates, product eligibility or stock availability.
Promotions cannot be combined unless stated otherwise. CopperTheory may correct, end or change promotions where reasonably necessary.
13. Shipping & Fulfilment
CopperTheory orders may be processed, packed and dispatched by us or by selected third-party logistics partners, warehouses, couriers and delivery providers.
Delivery estimates are a guide only and may vary due to fulfilment times, courier networks, customs, public holidays, peak periods, weather events or circumstances outside our control.
14. Address Accuracy
Customers are responsible for entering complete and accurate shipping details at checkout, including name, street address, unit number, suburb, postcode, country, phone number and email.
Incorrect, incomplete or outdated address information may cause delays, failed deliveries, returned parcels or lost parcels.
15. International Orders
International orders may be subject to customs checks, duties, taxes, import fees, local handling charges or delivery restrictions depending on the destination country.
These charges and requirements are the customer’s responsibility unless stated otherwise at checkout.
16. Returns & Refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy.
Change-of-mind returns may only be accepted where products are unopened, unused, undamaged and in their original packaging, unless applicable consumer law requires otherwise.
17. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact CopperTheory support with your order number, photos and a clear description of the issue.
We may assess the product, packaging, tracking information and order details before offering a remedy.
18. Chargebacks & Payment Disputes
If there is an issue with your order, delivery or return, please contact CopperTheory support first so we can assist.
If a chargeback or payment dispute is opened, we may provide order records, tracking information, delivery evidence, communication history and policy details to the payment provider.
19. Reviews & User Content
If you submit reviews, photos, comments, testimonials or other content to CopperTheory, you confirm that the content is accurate, lawful and does not infringe the rights of others.
We may use, display, share, edit or moderate user-submitted content where permitted by law and platform rules.
20. Intellectual Property
All CopperTheory website content, including text, images, product names, logos, graphics, packaging designs, photography, page layouts, videos, icons and branding elements, is owned by CopperTheory or used with permission.
You may not copy, reproduce, distribute, modify, sell or use our content without written approval.
21. Website Accuracy
We aim to keep our website accurate and up to date, but errors may occur.
We do not guarantee that all product descriptions, images, stock levels, prices, delivery estimates, blog content or website information will always be complete, current or error-free.
22. Third-Party Links & Services
Our website may include links to third-party websites, apps, payment providers, delivery providers, social platforms, analytics tools or marketing services.
We are not responsible for third-party websites, services, policies, content, delays, outages or actions.
23. Privacy
Your privacy is important to CopperTheory. Personal information collected through our website, checkout, customer support channels, marketing forms and fulfilment process is handled in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, disclose and protect customer information.
24. Marketing Communications
If you subscribe to CopperTheory email or SMS marketing, we may send you product updates, offers, skincare and haircare education, routine tips, launch updates and brand news.
You can unsubscribe from marketing messages using the unsubscribe link, following the instructions in the message or contacting us.
25. Website Availability
We aim to keep our website available, secure and functioning, but we do not guarantee uninterrupted or error-free access. Website access may be affected by maintenance, updates, hosting issues, third-party services, technical problems or circumstances outside our control.
26. Limitation of Liability
To the maximum extent permitted by law, CopperTheory is not liable for indirect, incidental, special or consequential loss arising from your use of our website, products, checkout, shipping, support services or content.
Nothing in these Terms & Conditions limits rights, guarantees or remedies that cannot be excluded under applicable consumer law.
27. Indemnity
You agree to be responsible for any loss, damage, cost or expense suffered by CopperTheory arising from your misuse of the website, breach of these Terms & Conditions, unlawful conduct or infringement of another person’s rights.
28. Governing Law
These Terms & Conditions are governed by the laws applicable in Australia. If a dispute arises, the parties will attempt to resolve it in good faith before taking further action, unless urgent legal action is required.
29. Changes to These Terms
CopperTheory may update these Terms & Conditions from time to time. Any changes will be published on this page with an updated date.
Continued use of our website or placing an order after changes are published means you accept the updated Terms & Conditions.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement, repair, refund or other remedy if a product does not meet those guarantees. Nothing in these Terms & Conditions limits rights that cannot be excluded under applicable consumer law.
Helpful CopperTheory Links
Terms & Conditions FAQ
What do these Terms & Conditions cover?
These Terms & Conditions cover the use of the CopperTheory website, online store, checkout, orders, payments, promotions, shipping, returns, refunds, product information, customer support and related services.
Are CopperTheory products medical products?
No. CopperTheory products are cosmetic skincare, haircare and scalp care products. They are not intended to diagnose, treat, cure or prevent any disease, skin condition, hair loss condition or medical concern.
Should I patch test CopperTheory products?
Yes. CopperTheory recommends patch testing new skincare, haircare and scalp care products before full use, especially if you have sensitive skin, allergies or scalp concerns.
Can CopperTheory refuse or cancel an order?
CopperTheory may cancel, refuse, refund or amend an order where there is incorrect pricing, stock unavailability, suspected fraud, payment issues, incorrect customer details, shipping restrictions or other reasonable operational concerns.
Are delivery estimates guaranteed?
Delivery estimates are a guide only and may vary due to fulfilment times, courier networks, customs, public holidays, peak periods, weather events or circumstances outside CopperTheory’s control.
Who is responsible for entering the correct shipping address?
Customers are responsible for entering complete and accurate shipping details at checkout. Incorrect, incomplete or outdated address details may cause delays, failed deliveries, returned parcels or lost parcels.
How are returns and refunds handled?
Returns and refunds are handled in accordance with the CopperTheory Returns & Refunds Policy. Change-of-mind returns may only be accepted where products are unopened, unused, undamaged and in their original packaging, unless applicable consumer law requires otherwise.
Do these Terms & Conditions override Australian Consumer Law?
No. Nothing in these Terms & Conditions limits rights, guarantees or remedies that cannot be excluded under applicable consumer law.
Can CopperTheory change these Terms & Conditions?
Yes. CopperTheory may update these Terms & Conditions from time to time. Updated terms will be published on this page with the updated date shown above.
How do I contact CopperTheory about these terms?
You can contact CopperTheory support through the Contact Support page or by emailing info@shopcoppertheory.com.
Questions about these terms?
Contact CopperTheory support if you need help with an order, product question, shipping enquiry, return request or policy clarification.
Email: info@shopcoppertheory.com