Shipping Policy
Please read our Shipping Policy before placing an order. This page explains order processing, fulfilment, delivery estimates, tracking, address accuracy, delivery issues and international shipping information for CopperTheory skincare, haircare and scalp care orders.
Shipping Policy Contents
1. Overview
CopperTheory works to process, fulfil and dispatch customer orders as quickly as possible. This Shipping Policy explains how CopperTheory orders are processed, packed, dispatched and delivered through our selected fulfilment partners, warehouses, couriers and delivery providers.
This policy applies to CopperTheory skincare, haircare and scalp care products purchased directly from our website. Shipping options, delivery estimates and available destinations may vary depending on your delivery address, the products ordered, carrier availability and checkout settings.
Nothing in this policy limits rights that cannot be excluded under applicable consumer law.
2. Order Processing
Once your order is placed and payment has been confirmed, your order will be sent for processing. Processing times may vary during busy periods, product launches, promotional events, weekends, public holidays or periods of high order volume.
Order processing time is separate from delivery time. Delivery estimates usually begin after the order has been dispatched and tracking has been created.
3. Fulfilment Partners
CopperTheory orders may be stored, picked, packed and dispatched by our selected third-party logistics partner, warehouse or fulfilment provider.
The fulfilment location, carrier, tracking number and delivery route may vary depending on stock location, order size, shipping method and destination.
4. Shipping Locations
CopperTheory ships within Australia and may offer international shipping to selected countries or regions. Available shipping options are shown at checkout based on your delivery address and the products in your order.
If shipping is unavailable to your location, checkout may show no available shipping method or CopperTheory support may contact you after reviewing the order.
5. Delivery Estimates
Estimated delivery times are provided as a guide only. Delivery timeframes may vary due to fulfilment processing, carrier delays, customs processing, public holidays, peak periods, weather events, local disruptions or circumstances outside our control.
CopperTheory does not guarantee exact delivery dates unless this is expressly stated at checkout.
6. Shipping Costs
Shipping costs are calculated at checkout based on the delivery location, order size, order weight, shipping method and available carrier options.
Any free shipping offers may be subject to conditions, exclusions, minimum order values, product eligibility or destination restrictions.
7. Tracking Information
Once your order has been dispatched, tracking details may be sent to the email address or phone number provided at checkout.
Please allow time for tracking updates to appear, as courier scans may not update immediately after dispatch or may update only once the parcel reaches the next scanning point.
8. Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout. Please check your name, street address, unit number, suburb, postcode, country, phone number and email before placing your order.
CopperTheory and its fulfilment partners may not be responsible for delays, failed deliveries, returned parcels or lost parcels caused by incorrect, incomplete or outdated address details.
9. Authority to Leave
Some carriers may leave parcels unattended, at a safe place, building reception, concierge, parcel locker, collection point or local post office depending on the delivery method and carrier process.
If a parcel is left at a delivery location, customers should collect and secure the parcel promptly.
10. Delivery Issues
If your parcel is delayed, marked as delivered but not received, returned to sender, or appears to have a tracking issue, please contact CopperTheory support with your order number and tracking number.
We will review the shipment details and assist where possible. Delivery outcomes may depend on carrier tracking, proof of delivery, address accuracy, delivery instructions and the circumstances of the shipment.
11. Lost Parcels
If a parcel appears to be lost in transit, CopperTheory may need to investigate the issue with our fulfilment partner, courier or delivery provider.
We may request additional information from you to assist with the investigation, including confirmation of your delivery address, tracking details and whether anyone else at the address may have accepted the parcel.
12. Returned Parcels
If a parcel is returned to CopperTheory or our fulfilment partner due to an incorrect address, failed delivery, refusal of delivery or non-collection, we may contact you to arrange reshipment or another suitable solution where appropriate.
Additional shipping fees may apply if an order needs to be resent due to incorrect address details, refusal of delivery or non-collection.
13. Split Shipments
Some orders may be shipped in multiple parcels depending on stock availability, fulfilment location, product size or carrier requirements.
If your order is split, you may receive more than one tracking number and parcels may arrive on different days.
14. Order Changes
If you need to change your shipping address or order details, please contact CopperTheory support as soon as possible.
We may not be able to make changes once an order has been processed, packed, dispatched or sent to our fulfilment partner.
15. International Shipping
International orders may be shipped through our selected fulfilment, courier and delivery partners. Delivery times, carriers, tracking updates and delivery processes may vary depending on the destination country, local courier network, customs clearance process and local delivery conditions.
International delivery estimates are a guide only and may be affected by customs, import checks, local postal networks, courier capacity, public holidays, remote delivery areas and circumstances outside CopperTheory’s control.
16. Customs, Duties & Taxes
International orders may be subject to customs checks, import duties, taxes, local handling fees or other charges depending on the destination country.
These charges are the customer’s responsibility unless stated otherwise at checkout. CopperTheory is not responsible for delays caused by customs authorities, local import rules or payment of import charges.
17. Restricted Delivery Locations
We may be unable to ship to certain countries, regions, parcel lockers, PO boxes, military addresses, remote areas or locations affected by courier restrictions.
Where shipping is unavailable, this may be shown at checkout or communicated by CopperTheory support.
18. Product Availability & Fulfilment Delays
If an item becomes unavailable, delayed or affected by a fulfilment issue after you place an order, CopperTheory may contact you with an update and provide an available solution.
This may include waiting for the item, changing the order, partial fulfilment, cancellation or refund where appropriate.
19. Pre-Orders, Backorders & Launch Periods
Some products may be offered as pre-orders, backorders or launch-period items. If this applies, estimated dispatch timing may be shown on the product page, checkout page, order confirmation or related customer communication.
If an estimated dispatch window changes, CopperTheory may contact affected customers with an update.
Shipping Support
CopperTheory orders are fulfilled through our selected fulfilment, warehouse and courier partners. If you have an issue with your delivery, please contact us with your order number and tracking details so we can review the shipment and assist where possible.
Helpful CopperTheory Links
Shipping Policy FAQ
How long does CopperTheory take to process orders?
Order processing begins after payment is confirmed. Processing times may vary during busy periods, product launches, promotions, weekends, public holidays or high order volume.
Does processing time include delivery time?
No. Order processing time is separate from delivery time. Delivery estimates usually begin after the order has been dispatched and tracking has been created.
Does CopperTheory use a fulfilment partner?
Yes. CopperTheory orders may be stored, picked, packed and dispatched by selected third-party logistics, warehouse or fulfilment partners.
Where does CopperTheory ship?
CopperTheory ships within Australia and may offer international shipping to selected countries or regions. Available shipping options are shown at checkout based on your address and products ordered.
Are delivery estimates guaranteed?
Delivery estimates are provided as a guide only and may vary due to fulfilment processing, carrier delays, customs, public holidays, peak periods, weather events or local disruptions.
How do I track my order?
Once your order has been dispatched, tracking details may be sent to the email address or phone number provided at checkout. Tracking scans may take time to appear.
What happens if I enter the wrong address?
Customers are responsible for entering complete and accurate shipping details at checkout. Incorrect, incomplete or outdated address details may cause delays, failed delivery, returned parcels or lost parcels.
What should I do if my parcel says delivered but I cannot find it?
Check around your property, building reception, parcel locker, safe place, local post office or with others at the address. Then contact CopperTheory support with your order number and tracking number so we can review the shipment details.
What happens if my parcel is returned to sender?
If a parcel is returned due to incorrect address, failed delivery, refusal of delivery or non-collection, CopperTheory may contact you to arrange reshipment or another suitable solution. Additional shipping fees may apply.
Does CopperTheory ship internationally?
CopperTheory may offer international shipping to selected countries or regions. Available options are shown at checkout based on your delivery address and the products in your order.
Who pays customs duties and import taxes?
International orders may be subject to customs checks, import duties, taxes or local fees. These charges are the customer’s responsibility unless stated otherwise at checkout.
How do I contact CopperTheory about shipping?
Contact CopperTheory support with your order number, email address used at checkout, tracking number and a short description of your delivery enquiry.
Need help with shipping?
Contact CopperTheory support with your order number, email address used at checkout, tracking number and a short description of your delivery enquiry.
Email: info@shopcoppertheory.com