Privacy Policy
Please read this Privacy Policy to understand how CopperTheory collects, uses, stores and protects personal information when you visit our website, place an order, contact us or subscribe to our marketing.
1. About this Privacy Policy
CopperTheory respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect personal information through our website, online store, customer support channels, marketing activities and order fulfilment processes.
2. Information We Collect
We may collect personal information including:
- Name, email address, phone number and delivery address.
- Billing details, order details and purchase history.
- Customer support messages, return requests and enquiry details.
- Website activity, device information, cookies and analytics data.
- Marketing preferences, email or SMS subscription status and communication history.
3. How We Collect Information
We may collect personal information when you:
- Place an order through our website.
- Create an account or use checkout.
- Contact CopperTheory support.
- Subscribe to email or SMS marketing.
- Use our website, click links, view products or interact with ads.
- Submit a return, refund, delivery or product enquiry.
4. How We Use Information
We use personal information to:
- Process orders and payments.
- Pack, dispatch and deliver orders.
- Send order confirmations, tracking updates and customer support replies.
- Manage returns, refunds, damaged items and delivery issues.
- Improve our website, products, services and customer experience.
- Send marketing communications where you have subscribed or where permitted by law.
- Help prevent fraud, misuse, security issues and unauthorised activity.
- Comply with legal, accounting, tax and business record obligations.
5. Shopify & Checkout
CopperTheory’s online store is powered by Shopify. When you use our website or checkout, personal information may be processed through Shopify and connected services that help operate our store, process orders, manage checkout, detect fraud and provide a secure shopping experience.
6. Payments
Payment details may be handled by Shopify, payment providers, card networks, buy-now-pay-later providers or other payment services used at checkout. CopperTheory does not store full card numbers on our website. Payment processing is handled by secure third-party payment providers.
7. 3PL & Delivery Partners
To fulfil your order, we may share necessary information with selected third-party logistics partners, warehouses, shipping carriers and delivery services. This may include your name, email, phone number, shipping address, order details and tracking information.
8. Marketing Communications
If you subscribe to CopperTheory marketing, we may send you product updates, offers, skincare and hair care education, routine tips and brand news. You can unsubscribe from marketing emails or SMS messages at any time by using the unsubscribe link or following the instructions in the message.
9. Cookies & Analytics
Our website may use cookies, pixels, tags and analytics tools to improve website performance, understand customer behaviour, measure advertising results, personalise the shopping experience and support marketing activity. You may be able to manage cookies through your browser settings.
10. Third-Party Services
We may use trusted third-party services for website hosting, checkout, payments, fulfilment, delivery, email marketing, SMS marketing, analytics, advertising, fraud prevention, customer support and business operations. These providers only receive information needed to perform their services.
11. Overseas Disclosure
Some service providers we use may process or store information outside Australia. This may include providers involved in website hosting, ecommerce, payment processing, fulfilment, customer support, analytics, advertising or marketing technology. Where practical, we take reasonable steps to work with reputable providers that handle information securely.
12. Protecting Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no online system, website, email or transmission method can be guaranteed completely secure.
13. Accessing or Correcting Your Information
You may contact CopperTheory to request access to personal information we hold about you or to ask for corrections if your information is inaccurate, incomplete or out of date. We may need to verify your identity before actioning certain privacy requests.
14. Retention of Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, business records, legal obligations, accounting, fraud prevention and dispute resolution. When information is no longer required, we may delete it, de-identify it or securely archive it.
15. Privacy Complaints
If you have concerns about how CopperTheory has handled your personal information, please contact us first so we can review and respond to your enquiry. Please include your name, contact details and a clear description of your privacy concern. We will aim to respond within a reasonable time.
16. International Customers
CopperTheory may sell to customers in selected locations outside Australia. If you access our website from outside Australia, your information may be processed in Australia or by service providers located in other countries. You may also have privacy rights under laws that apply in your location. You can contact us about privacy-related requests using the details below.
Contact CopperTheory
For privacy enquiries, access or correction requests, marketing unsubscribe issues, or privacy complaints, please contact CopperTheory support.
Contact SupportEmail: info@shopcoppertheory.com
